EPSON

Global Product Support & Instructional Design

Production Design • Information Design • Print Production • Design Systems • Product Marketing

Designed global instructional and product support materials that helped customers quickly set up and understand Epson printers. My work included redesigning Start Here guides, creating technical illustrations, and producing print and digital assets that supported product launches across multiple languages and international markets. By simplifying complex information into scalable visual systems, I helped create a more consistent customer experience while improving production efficiency.

Highlights

• Designed 300+ production-ready assets for global product launches.

• Contributed to an estimated $100K in annual production cost savings through improved workflows.

• Built scalable templates and standardized visual systems across multiple printer families.

• Improved the clarity and usability of onboarding and support materials for global audiences.